So it seems I jinxed us with the last post. Seriously, I don’t know what I was thinking by stating that “everything’s going well” – obviously karma would strike me down with wrath. In this case, my poor little fae daughter fell during a PE lesson and fractured her arm. So, three weeks in a splint. I’m grateful that it’s not a cast, and that the hospital is on our route home from school. But seriously, what the hell do I do with a child who needs to be on the go all the time for three weeks while her arm heals!?
Not only that: despite being told numerous times that she will not report an injury of this nature, the school somehow completely missed the fact that she broke it. So the poor thing didn’t get any pain relief or support until we made it to the hospital. If anyone has the misfortune of having to attend a modern day A&E department, you have my sympathies. The first mission I had in this particular hospital was to find it. Granted, this is the major trauma centre for North Yorkshire, and as such is huge. But that to me means that sign posts would be all the more useful. Also, the only disabled car park with space was on the south side, but the department we needed was on the North side. The day my daughter had her accident was one of the only days of good weather that we had in spring. Being told that we had to walk around the outside of the buildings, where there are no pathways (they were cordoned off for building works) in the heat, with an injured child, is not my idea of fun. It took a good 10 mins to find A&E. Only to be told to go to children’s A&E. Then they sent us to urgent care as they didn’t have access to X-ray.
When we finally were able to see the triage, I have to say the nurse was excellent, but bloody hell the hoops to get there are insane. Unsurprisingly, she sent us to x-ray but in deference to my daughter’s age and autism, assured me that the moment we returned to the department she would look at the films and we would be out in 5 mins. I think that because my fae was stimming out the pain she assumed that there was no injury and I was a hysterical mother.
Another 15 min amble around the hospital, although this time on the inside, took us to the x-ray department. Where a tiny, handwritten sign scrawled on a corner of a notice board informed you to knock on the door to tell them you had arrived. Whereupon a confused-looking assistant would give a look along the lines of ‘why are you bothering me?’ before grunting at the waiting room seats and slamming the door in your face.
After being left for a indefinite time where upon you will begin to think you have been forgotten and as such get up to relieve yourself (my daughter), find refreshments (me) or stretch legs (the lady playing DrawIt with us on my iPad) someone will call your name at the most inopportune moment and huff when they have to wait for you to scrabble together belongings, child and the like as though you have been keeping them waiting for hours.
After the 10 seconds it requires to actually take the x-ray, you will be told to return from whence you came. This is where the real fun starts, because whilst there were signs TO X-ray there are no signs FROM X-ray. Not only that, the very helpful staff who stop to give you directions have never heard of the urgent care department. They offer to send you to A&E, or the children’s ward, or something called Same Day Emergency Care, or many other places, none of which are where you need to be.
In my despair I tried to exit the hospital to walk around the outside again, back to the door I found the first time, only to find that the sign saying ‘way out’ led to a foyer with no visible exit. In the end I scooped up my daughter and snuck out an ambulance bay. Before you make the mistake of thinking this was by the emergency department, it wasn’t: this bay was by the patient transport bay, which is somewhere between the north and south sides. So I’m guessing east or west, not sure which I was very turned round. It was as you can imagine then with great relief I spotted what I though was a map tacked outside a building. Only this map lists three departments on it, none of which I wanted and none of which were signed near us so still no help.
20 minutes later I arrived back at urgent care swearing under my breath with my poor daughter in tow. Only to discover the helpful nurse returning from break and so it was a relief to wave her down and be reassured she would look at the photos right now. So with a building sense of dread we waited the next 30 minutes whilst my fae proceeded to tell me she was; hot, tired, in pain and hungry. All justified complaints and there wasn’t a single sodding thing I could do about any of it as I had been told we would be in and out in minutes so didn’t dare leave the area and there wasn’t even a drinks fountain to get water. It was only at this point it occurred to me that I could have called my In-laws at the beginning of this debacle whom I am sure would have rocked up to our rescue with the refreshments I failed to find in the the sojourn from X-ray. Just as I dug my phone out to send a message we were called through and to the astonishment of the nurse she reported that my fae, despite waving her hand like she was conducting the 1812 overture had indeed fractured her arm. Thankfully not badly and she would only need a splint, which she promptly took us through to place on her. I was handed several pages of information and we were allowed to depart.
I went home via the nearest vending machines thankfully providing ice cold water and snacks to the pair of us and plotting the death of everyone who didn’t tell me she had hurt herself this badly in before I arrived to pick her up.
It’s not that she got hurt that really infuriated me, honestly I’m surprised she made it this long without breaking something but that I wasn’t called. I don’t care if she did it at 9 am or 3 pm if I had known I would had rocked up to the school with snacks, toys, drinks and frankly been prepared for the wait we all know is coming in any A&E department. I will be investigating why this didn’t happen and how a fractured arm went unnoticed.
What I have learnt is there is no such thing as an A&E, there are at least 5 different departments in multiple buildings in many different wings of a hospital you may be sent to on arrival. So many that even the staff have given up keeping them straight. Perhaps this is how they are tackling waiting times? If you can’t find the department you can be on the waiting list? I also learnt that you can walk over 4000 steps around looking for the right place (doing this whilst carrying 26kgs of injured child is one hell of a workout)
Finally I have learnt that if you need them and if you can find them the NHS medical team are still excellent.